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Login Help --- Questions
1. I can't log in. Why not?
2. I tried the above but still can't log in. Why not?
3. I forgot my password. What can I do?
4. I didn't receive my password yet. What should I do?
1. I can't log in. Why not?
This can be caused by several reasons:
1. Usernames and passwords are case sensitive and must be entered EXACTLY as given. This means that an "M" is different than an "m".
2. Sometimes the letter " l " may be mistaken as the number one, or visa versa.
3. Sometimes an "O" may be mistaken as a zero, or visa versa.
4. Sometimes a space is inadvertently entered at the end of either the username or password or both.
5. Ensure that you are accessing from the correct website.
6. Sometimes your browser's cache will retain a past incorrect attempt. You may have to reload
your browser, close and reopen your browser or reboot your computer.
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2. I tried the above but still can't log in. Why not?
Other reasons why you can't log in may be that your account has expired, you canceled it or
it has been terminated. If you feel that none of these reasons apply. Contact us using the contact form,
giving us as much information as possible about your account, and we'll look into it.
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3. I forgot my password. What can I do?
Enter the email address that you joined with on the form that says "Forgot Password?" near
the bottom of the login box. We will immediately send your password to this e-mail address.
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4. I didn't receive my password yet. What should I do?
Passwords are sent automatically when you join. There are several reasons why you might
not have received it ranging from an incorrect address entered to network problems. You can
follow the above instructions or contact us regarding and we'll send it to you again. Also,
if you are using a free email service check your Junk Mail folder. Perhaps it was directed
there instead of your Inbox.
Hotmail:
To ensure messages from specific e-mail addresses
are not sent to your Junk email folder, you can add them to your Safe List. Go to the Options page.
On the left side of the page, click Mail, and then click Junk E-Mail Protection.Click Safe List.
Type Singles of America.com in the field and then click Add. Click OK.
Yahoo:
Click 'Mail Options' on the right.
Then under 'Spam' click 'Filters'. Then click 'Add'. There you can enter 'Singles of America.com'
for 'From Header contains' and choose 'Move the message to: Inbox'
AOL:
Just add the address to your AOL address book, or go to the Spam Folder and click on
"This is not Spam" for the Singles of America notifications.
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